CRM 2013 Tips – Change field required level using Business Rules

Business rules are CRM form based functions which introduced with CRM 2013. Using business rules can perform CRM form based functions like change visibility of fields, change required level of fields etc. without writing bunch of JavaScript or JQuery.

As mentioned previously using CRM business rules can change required level of the field based on the value of some other field or other conditions. To do that need to create two business rules.   

1. One is set required level of the field. 
2. Other one is reset required level of the same field when field value not equals to the target value.

Before creating business rules need to identify what are the forms we need to effect.

Scenario: 

If business partner has online payment then account information page should set required web site field.

Solution Steps:

1. Add new field (two option set field) to capture value of online payment ability.
2. Create one business rule to set “Web Site” field required when user set value “yes” for “Online Payment” field
3. Create another business rule to set “Web Site” field not required after user set value “no” for “Online Payment” field 

Scope of business rule

• We can define business rule to affect all forms or specific form

Business Rule Scope

Create business rule to set required level

• Create business rule and set condition need to trigger

 

Set Condition to trigger business rule

• Set action need to perform

 

Set Required action

•  After saving business rule need to activate

Create business rule to remove required level

• Create business rule to set not required for No online payment condition

Not required condition

• Set action need to perform

Reset required level to not required

Results

CRM indicates Web Site is required after user select Online Payment to Yes

After Trigger Set Required Business Rule

CRM indicates Web Site is not required after user select Online Payment to No

After Trigger Set Not Required Business Rule